Compass
Powder Coating LLC
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Policies and procedures

Please let us know if you would like a PDF version of our policies. Be aware that these terms and conditions can change at any time.

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1.1 Quotes

If you are looking to have a product quoted, please send quantity, color, and blueprint with dimensions to Mike@compasspcllc.com. Our response time is 24-48 hours via email. Our quotes are valid for 6 months unless otherwise noted.

2.1 Purchase Orders

To ensure the timely processing of your order, all purchase orders must include the item number or part number, quantity, and powder coat color/color code.  Please limit the required powder coat color to one color per purchase order.  Please send purchase orders to Whitney@compasspcllc.com. Order Confirmations will be sent within 24-48 hours via email to the email on file for your business or to an email provided on the purchase order.  Please be sure to review your order confirmations carefully.

Once an order has been confirmed, our average turn-around time is 3-5 business days, based on quantity.  We are happy to deliver your completed parts on a specific due date of your choice.  If we do not have the powder color you specify on your purchase order in our facility, we will be happy to order it.  However, if the color you request needs to be ordered this will delay the process.  Please allow up to 3 weeks for delivery of powder depending on the color, finish and availability.

2.2 Minimum Order

Our minimum order is $120 per purchase order.

 

3.1 Silk Screening

We have the ability, in house, to produce new silk screens and apply them to your projects. Silk screening does take time and will increase the turn-around time of your products. Please allow an additional 3-5 days for silk screening once artwork has been approved

 

4.1 Quality Control

All of your products are handled with the utmost care and attention. All parts leaving our facility are inspected by our team of detail-oriented professionals.

If we receive a part or parts that are damaged, dented or in otherwise poor condition for powder coating, we will ship the parts back to you, unpainted, with the remainder of your items. Your invoice will reflect the quantity of items painted.

 

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5.1 Shipping

We will secure your parts or items in our truck and deliver them back to you in a timely fashion. Upon delivery of your parts you will receive a detailed packing slip for your records.

 

6.1 Invoicing

Completed work will be invoiced on the day that your parts are delivered or picked up from our facility.  Our payment terms are 2% 10 net 30. Invoices must be paid within 60 days of the invoice date.  If the invoice(s) remain unpaid after 60 days your account will be placed on a credit hold until all past due invoices are paid in full.  Once your account becomes current, items or orders that have been placed on a credit hold will then be released back into production for completion and delivery.

 

If you have any questions, concerns, or comments about our policies and procedures, please contact us so we can address them in a timely fashion. Thank you, Compass Powder Coating, LLC Management Team